User Login Incident

Incident Report for QuaverEd

Postmortem

A patch to Quaver servers on Monday 1/11 led to an occasional issue with users logging in. We were made aware of this issue at around 4AM on Tues 1/12 and found it was isolated to one server and impacted only some users. Once identified, the issue and resolved by 8:50AM. No action is needed by users and all systems are back to normal.

Posted Jan 12, 2021 - 09:29 CST

Resolved

This incident has been resolved. Thank you for your patience.

Posted Jan 12, 2021 - 09:10 CST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jan 12, 2021 - 08:55 CST

Update

We are continuing to investigate this issue.

Posted Jan 12, 2021 - 08:02 CST

Investigating

We are investigating an issue that may impact user login. At this time, we recommend clearing the cache/cookies on your browser as a temporary solution. We will update this page with more information.

Posted Jan 12, 2021 - 08:01 CST

This incident affected: QuaverEd.com and Single Sign-On into QuaverEd.